The request
Who appeared to contact you, what was requested and how the payment instructions were presented.
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The payment matters.
PAYMENT & IMPERSONATION SCAMS
The payment matters.
So does the context.
Fake invoices, impersonation and misleading payment requests can leave important details spread across messages and records. Build a clear account of what happened.
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THE INFORMATION THAT COUNTS
Build a clearer
record of events.
Bring the request, the payment and subsequent responses into a single, consistent timeline.
The transaction
Confirmation records, recipient or merchant details, dates and amounts.
The response
Conversations with the provider, reports already filed and any reference numbers received.
THE AIM OF THE REVIEW
An organised evidence record that can support discussions with payment providers and relevant reporting organisations.
BEFORE ANY COMMITMENT
The scope. The fees.
The limitations.
Any proposed work should be explained in writing, with your agreement before it begins. The review establishes what the information supports and where the limits lie. Recovery depends on the facts of the case and cannot be guaranteed.
YOUR QUESTIONS
Before you
take the next step.
Can I submit a case involving a fake invoice?+
Yes. Include a brief outline of the invoice, how it reached you and the payment method used. Sensitive documents can be discussed after initial contact.
What if I have already contacted my payment provider?+
Include that in your first message. Existing responses and case reference numbers help avoid duplication and show where the enquiry currently stands.
START WITH A SHORT OUTLINE